After sale
We are committed to providing quality products and services to every customer. If you have any questions or questions about our products or services, please feel free to contact us. The following is our after-sales service policy, designed to ensure that you have a good shopping experience.
Warranty service
Warranty: Most products are guaranteed for 12 months from the date you receive the product. Please refer to the product description or order details for the specific product warranty period.
Warranty scope: During the warranty period, if the product fails due to manufacturing process problems or material defects, we will provide you with free repair or replacement services.
Not covered by warranty: The following circumstances do Not enjoy the warranty service: Damage caused by improper use (such as falling, splashing, excessive battery discharge, etc.). Normal wear, appearance damage or unauthorized repair of the product.
Warranty service process: Please contact after-sales service and provide a detailed description of the product fault and related photos, we will give a solution within 24 hours.
Shipping damage/loss
Shipping Damage: If you received an item that was damaged during shipping, please contact us within 48 hours of receipt with a photo of the damaged part and the order number. We will replace the damaged part or return it for a refund free of charge.
Lost package: If a package is lost in transit, please contact us immediately. We will assist you in applying for compensation from the logistics company and arrange for re-shipment or refund for you.
Technical support
Product usage problems: If you encounter problems when using the product, you can contact our customer service team, we will provide free online technical support to help you solve the operation, installation and other related problems.
Frequently Asked Questions: We provide frequently asked questions on the product page and FAQ page, so you can review the relevant content first to save time.
ADDRESS
No. 609, High tech Torch Street, Qingshanhu District, Nanchang City, Jiangxi Province
David Mabel James
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CONTACT
Ph： +86 19318553935
+86 18170839926 +86 18079100967
Mail： james@jx-aiyi.com
mabel@jx-aiyi.com
david@jx-aiyi.com
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